Frequently Asked Questions
Everything you need to know about our premium audio hardware and software.
What is the standard shipping time for hardware orders?
Orders for audio interfaces and analog hardware are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location.
How do I access my digital software and plug-in purchases?
Upon purchase, digital products are instantly credited to your account. You can download and authorize them using our desktop management application.
What is your return policy for electronics?
We offer a 30-day return policy for hardware products in their original, unopened packaging. Please note that activated software licenses are non-refundable.
Do your hardware products come with a warranty?
Yes, all new hardware units include a one-year limited warranty covering defects in materials and workmanship from the date of purchase.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and specialized financing options to help you invest in high-end studio equipment over time.
Are your audio interfaces compatible with both Windows and Mac?
Most of our interfaces are cross-platform compatible. We recommend checking the specific system requirements on the product page to ensure compatibility with your operating system and connection ports.